Customer Service Policies
for the Electric Distribution System of your Public Utility District No. 1 of Douglas County

Section 1: PURPOSE:

In accordance with your District's objective of providing the best possible service at the lowest possible cost, consistent with sound business principles, it is the intent and purpose of the Service Policies to insure that all customers of the District receive uniform and equitable consideration.

Section 2: SCOPE:

These Service Policies are a part of all oral or written contracts for delivery of electric energy and/or communication service by the District to its customers.  The furnishing of electric and communication services by the District and the use of such service by the customer shall constitute a contract and the customer agrees to pay for such electric and communication service under the rates, terms and provisions of the District's Customer Service Policies.  These Service Policies are equally binding on your District and its customers.  Copies of these Service Policies are available in the District office.

Section 3: REVISION:

These Service Policies may be revised, amended, deleted, or otherwise changed at any time by action of your District's Board of Commissioners. Such actions shall cancel and supersede all previous Rules and Regulations or Service Policies and be binding on both the District and the Customer.

Section 4: DEPOSIT:

Your District may require an initial cash deposit as a guarantee of payment of bills for electrical service in any amount, but not less than one hundred dollars ($100.00). In the case of customers who previously have established satisfactory credit references, your District may, at its discretion, waive collection of a deposit.

After one year of continuous on-time bill payment or upon termination of service and final payment of accounts in full, the customer's deposit will be refunded. After one year the deposit shall increase to two hundred and fifty dollars ($250) on accounts not continuously paid on time. For the first two years the District holds a customer’s deposit, at the time of refund the lesser of the rate paid by the Washington State Treasurer’s Local Government Investment Pool as of December 31^st of each year or five percent simple interest will be paid on deposits held in excess of thirty days. Refunds on closed accounts will be disbursed to the customer while refunds on active accounts will be applied to the customer’s account. Deposits the District must hold longer than two years shall accrue no interest.

Repeated failure to pay on time after a deposit has been refunded will cause your District to reinitiate the deposit requirement.

Section 5: BILLING:

Bills will be rendered every two months or at the discretion of the District, and are due and payable on receipt.  Bills are delinquent if unpaid within fifteen days. In computing bills, the charges outlined in Rate Schedules 1, General Service; 2, Irrigation Service; 3, Street Lighting and Area Lighting Service; 4, Energy Delivery Service; 5, Alternate Renewable Resource Service and 6, Wholesale Communication Service will be multiplied by the appropriate time and usage in the billing period. All bills will be computed to the nearest whole dollar; if the amount ends in fifty cents or greater, the bill will be rounded up to the whole dollar. If the amount ends with forty nine cents or less, the bill will be rounded down to the whole dollar.  As Rate Schedule 2, Irrigation Service, is designed for seasonal billing, bills computed under this schedule will not be prorated except for instances when real property ownership changes.    It shall be the customer's responsibility to notify the District of the failure to receive a bill.  Failure to receive a bill will not release the customer from obligation of payment. Your District reserves the right to read the meter for a final bill within a two working day period from the time requested by the customer.

Section 6: SERVICE CHARGES:

An account service charge of $10.00 for electrical service and communication service will be made to help offset the costs of processing applications for service with the following listed exceptions:

1. When a Contribution-in-Aid-of-Construction is required
   
   
2. When an account name is changed to a spouse, former spouse, or to an estate and such change is effective on a regular billing date
   
   
3. When a temporary service charge is made
   
   
4. When an owner or agent assumes temporary responsibility for service that may be used while the premise is vacant
   
   
5. When an account has been disconnected for nonpayment and has been reconnected subject to a special service charge for collection
   

A service charge of $1.00 will be applied for any customer who requires a late notice reminder (C1) to help offset postage and labor costs.

A special service charge of $25.00 will be applied, to help offset the cost of labor, transportation and overhead, when delivering a notice (door hanger) to the customer home or business.

If it is necessary to disconnect a customer for non-payment, a $20.00 service charge will be applied to help offset the cost of labor, transportation and overhead. This charge will be applied even if payment arrangements are agreed upon during the service call.

An additional $20.00 service charge will be made for the service to be reconnected during regular working hours. If a service connection is requested at a time other than regular working hours of the District, an additional service charge of $150.00 will be made.

When an owner or agent executes a "leave alive" agreement with the District and further requests notification when the account name changes or is disconnected for nonpayment, a special service charge of $5.00 will be applied to the account of the owner or agent each time notification is sent.

A service charge of $20.00 will be made for any customer check returned to the District for nonsufficient funds.  The amount will be added to the customer's account and collected under the normal collection procedures.

In the event the installation of initial service to a customer or the maintenance of service to a customer requires payment of a fee to any public agency with jurisdiction, which fee is directly attributable to a particular customer or group of customers, that fee or an equitable portion thereof may be billed to the customer.  The bill must be paid prior to the District providing the necessary service.

Section 7: NONBILLED OCCUPANTS:

The following procedures shall apply to nonbilled occupants:

1. At the time an applicant requests electrical service for a residential building, the District will ask the applicant whether the occupant of the residential building, hereinafter referred to as "building," will be someone other than the applicant.
   
   
2. A customer who requests to have service disconnected shall advise the District and the District shall ask the customer if the customer is the sole occupant of the building serviced by the account or if the building is being used or occupied by a nonbilled person. A customer shall be required to advise the District in writing of the name and address of a nonbilled occupant of the building serviced at least five (5) working days prior to disconnection of services. This provision will allow the District sufficient time to attempt to notify the nonbilled occupant of the request for disconnection of services and to allow the nonbilled customer an opportunity to put service in his or her own name subject to the payment conditions set out in paragraph 7 below. The customer shall be responsible for electrical services incurred until the expiration of five (5) working days or until a nonbilled occupant places the service in his or her name, whichever occurs first.
   
   
3. If the District knows or has reason to believe that service is being provided to a nonbilled person, the District shall give five (5) working days advance written notice to the nonbilled person prior to terminating service. Said notice shall inform the nonbilled person that he or she has five (5) working days from the date the notice is left at the building to make arrangements with the District to put the service in the nonbilled person's own name. Said notice shall be placed on the nonbilled occupant's door. The provisions of this paragraph shall apply whether the termination of service is at the customer's request or for nonpayment of service.
   
   
4. When the District does not know or have reason to believe that service is being provided to a nonbilled person, the District will make a reasonable effort to inspect the property for which termination of services has been requested in order to ascertain whether the building is occupied by persons other than the customer making the termination request. A reasonable effort to inspect shall be defined as knocking on the nonbilled occupant's entry door and walking around the outside of the building.
   
   
5. When the District has neither actual notice nor reasonable belief after reasonable inspection of the premises that someone other than the customer requesting termination occupies the premises, the District may terminate service. Prior to termination, the District shall place on the door of the nonbilled occupant a notice that informs the nonbilled occupant that a request for restoration of service may be made as set out below.
   
   
6. When a nonbilled occupant requests restoration of service in his or her name, the District must restore service to the nonbilled customer by 1:00 p.m. the following day provided the nonbilled occupant notifies the District by 9:00 a.m. on the day service is to be restored. The District shall not terminate any customer's electrical service on Friday, Saturday, Sunday, a national holiday, or the day before a national holiday.
   
   
7. The right to have service placed in a nonbilled person's own name shall be available regardless of whether the termination is at the billed customer's request or as a result of the billed customer's failure to pay for service. The nonbilled person will not be responsible to the District for any charges accrued at the premises prior to the date the service is placed in the nonbilled person's name. Said nonbilled person shall have the opportunity to pay the $100.00 deposit, if required by the District, as follows:
   
   
   1. The sum of at least $50.00 shall be paid within ten (10) days of the date of request for service.
   2. The balance shall be paid in full within thirty (30) days of the request for service.
      
      
8. When electrical service is placed in a nonbilled person's own name, the sum of $10.00 will be charged as a service fee on the first statement. This is an administrative processing charge applicable to all new customers and to all name changes on accounts.
   
   
9. For buildings containing more than one dwelling unit in which service is not individually provided, the service will not be terminated until ten (10) calendar days advance written notice has been given in order to allow the occupants to make appropriate payment arrangements with the District or to relocate. The District shall make a good faith attempt to place the written notice on the door of each accessible and identifiable unit.
   
   

Section 8: TAX ADJUSTMENT:

The amount of any tax levied by any city or town in accordance with Section 3, Chapter 245 of the Laws of the State of Washington, will be added to the amount otherwise computed for electricity sold within the limits of any such town or city.

Section 9: APPLICATION FOR SERVICE:

Each prospective customer requesting electric service shall sign the District's standard form of application for service, and supply the District with information relating to load, voltage, phase, the manner in which power will be utilized, and credit references. Large industrial or commercial contracts may be written on a special form, and shall contain such provisions and stipulations as may be necessary or desirable to protect the interests of both the District and Customer.

In the absence of a signed agreement or application for service, the delivery of service by the District, and its acceptance by the customer shall be deemed to constitute an agreement, and acceptance of the District's Customer Service Policies.

Section 10: CUSTOMER'S WIRING AND EQUIPMENT:

It shall be the customer's responsibility to provide suitable protective equipment such as fuses, circuit breakers, relays, and surge protectors to adequately protect his or her equipment.  If three phase equipment is used, it shall be the customer's responsibility to protect it against phase failure, under and over voltage, and the effects of ferroresonance.  Customers shall have the responsibility to provide suitable devices adequate to protect their three phase motors and other equipment against reversal of phase rotation and single phasing.  Your District will take all reasonable precautions to prevent phase failure or abnormal voltage variation, but cannot guarantee that such conditions may not occur due to circumstances beyond its control.

The customer's wiring shall be in accordance with applicable wiring codes and shall have been inspected by the state inspector.  When customer equipment has been de-energized for a period of one year or more, the District may require the customer to have his equipment inspected by the state electrical inspector.  The District is not responsible for the actions of the state inspector or any other private or governmental entity or individual.

Your District reserves the right to refuse or discontinue service to customer's equipment or wiring where, in the opinion of the District, such equipment is in hazardous condition, or not in conformity with lawful codes and local regulations.

The customer shall be solely responsible for the maintenance and safety of his wiring and equipment and the District shall not in any way be liable for accident or damage occurring to the customer or to third parties because of contact with or failure of any portion of the customer's installation.  It is the customer’s responsibility when utilizing the District’s communication system to take reasonable precautions against unauthorized access to the network.  The District is not responsible for any damage to customer computer systems or data caused by computer viruses or hackers that may access the customer’s computer over the network.

Where the customer's use of electric or communication equipment results in an interference with the quality of the customer's own service or that of other customers, or where the customer requires voltage control within unusually close limits, the District may require the customer to provide, at the customer's own expense, such special or additional equipment as is required.  This may apply to cases of extreme unbalance of single and three phase loads.

Nothing in this policy shall be construed as placing upon the District any responsibility for the condition, maintenance, or safety of customers' electrical wiring or current consuming devices or other equipment; and the District shall not be responsible for any loss or damage resulting from defects, failures, malfunctions, or electrical faults in/or originating in any electrical wiring, current consuming devices or other equipment which they may own or operate, install or maintain.  The District shall not be responsible for damage to persons or property arising from the use of electric service on the premises of the customer.

Notwithstanding any other provisions of any other code, law or Customer Service Policy:

1. It is the responsibility of customers to protect themselves, life and property from the use, misuse and/or availability of electrical current on their premises and from the consequences of the use, misuse and/or availability of electrical current on their premises.
   
   
2. It is the responsibility of customers to provide, install, use, inspect and maintain suitable protection and protective devices to protect themselves, life and property from any defect, failure, malfunction and/or electrical fault in or originating in any electrical wiring, current consuming devices or other equipment which they may own, operate, install or maintain and to protect themselves, life and property from the consequences of any defect, failure, malfunction and/or electrical fault in or originating in any electrical wiring, current consuming devices or other equipment which they may own, operate, install or maintain.
   
   

Section 11: CUSTOMER'S RESPONSIBILITY FOR DISTRICT PROPERTY:

It shall be the responsibility of the customer to take all reasonable and proper precautions to prevent damage to District property on the customer's premises.  This shall include removal, reinstallation or bypassing of meters, meter seals, instruments, transformers, services, connections, electronics and any other equipment installed by and remaining the property of the District.  A minimum of $50.00 may be charged to the customer for removing District security devices, including meter seals. In the event that District property is damaged because of the customer's negligence, the District may collect from the customer the cost of repairs or replacements. This includes any negligent or purposeful attempts to access and/or alter the District’s communication network. If repairs require that District personnel must leave other customer work in progress, the District may collect twice the cost incurred by the District to help offset the cost incurred to complete the in-progress work during overtime hours.  The same responsibilities which apply to the customer under this section also apply to the customer's contractor.

Section 12: RIGHT OF ACCESS:

Your District, through its authorized employees, shall have access to District owned equipment on customer's premises at all reasonable times for the purpose of meter reading and for test, repair, replacement, inspection or removal of such equipment.  The customer shall obtain and grant permission for the right of access and permission to trim trees as needed to maintain clearance from District distribution system lines.  Customers shall keep the electrical low voltage service route and the communication service route from the District's lines to the customer's service entrance and the meter free from structures and plantings, including trees, and shall permit access for any excavation or other work needed for maintenance of District's overhead or underground facilities without payment for any damage caused by such excavation or work.  If requested by the District, customer shall execute an easement in the form attached as Exhibit "A".

If a customer creates an obstruction which denies the District the aforementioned access to its equipment, the customer will be asked in writing to make the changes necessary to assure access.  If the customer refuses to cooperate with the District in making these changes within a reasonable time, the District may take steps to interrupt the customer's service until such time as the situation is remedied.

Section 13: SYSTEM DISTURBANCES:

Electric service or communication service shall not be utilized in such a manner as to cause severe disturbances or voltage fluctuations to other customers.  Communication services shall not be utilized in such a manner as to negatively affect services to other customers of your District.

Section 14: PHASE BALANCE:

Except in the case of three phase, four wire delta service, your District may require that the current taken by each wire of the three phase service shall be reasonably balanced at times of maximum or near maximum load.

Section 15: CHANGE OF OCCUPANCY:

When a change of occupancy or legal responsibility takes place on any premises being served by your District, written notice of such change shall be given within a reasonable time prior to such change.  The outgoing customer will be held responsible for all electric or communication services supplied until such notice has been received by the District.

Section 16: INTERRUPTION OF SERVICE:

Your District will use reasonable diligence to provide an adequate and uninterrupted supply of electrical energy at normal voltage and communication services at maximum speeds.  However, if the supply shall be interrupted without notice for any cause, such failure shall not constitute a breach of the District’s agreement for service.

Your District shall have the right to temporarily suspend electric and communication services for the purpose of making repairs or improvements to the system, but in such cases, when practicable, public notice shall be given and every effort will be made to make such interruptions as short as possible.

The District shall not be liable for any consequential damages resulting from the interruption, restorations, or reduction of electric and communication services from any cause, including but not limited to failure of generation and distribution system, inadequacy of energy supply, implementation of emergency plans or temporary disconnections for repairs and maintenance or failure to pay for service rendered.  During an emergency declared by appropriate civil authority, it is possible that the District may be required to curtail or disconnect electric and communication services.

Section 17: ADDITIONAL LOAD:

In the event a customer desires to add load to an existing service, he shall notify the District sufficiently in advance so that the District may, if economically feasible, provide the facilities required.  If the added load is considered temporary, the District will charge a Contribution-in-Aid-of-Construction (CIAC) as described in Paragraph 30, Temporary Service.  If the added load is considered permanent, the District will charge a CIAC as described in Paragraph 33, Electrical Line Extension.

Any change in voltage or a change from single phase to three phase shall be considered a line extension and Paragraph 33 shall apply. Changes from overhead secondary conductor to underground secondary cable shall be done at no charge for customers providing the conduit and back filling as described in Paragraph 33, Electrical Line Extension.

In the event that the customer fails to notify the District, and as a result District equipment is damaged, the customer shall be liable for the cost of such damage.

Section 18: NOTICE OF TROUBLE:

In the event that service is interrupted or not satisfactory, or any hazardous condition is known to exist, it shall be the obligation of the customer to notify the District of such existing condition.

Section 19: CUSTOMER POWER OUTAGE/ COMMUNICATION OUTAGE:

If a customer's service fails, he or she shall endeavor to determine if he or she has blown fuses, tripped breakers, or his or her equipment is at fault before calling the District.  In the case of a communication system outage, the customer’s first inquiries should be directed to his or her service provider(s).  If representatives or technicians from the District are sent out at the provider's request, and it is determined that the customer's equipment or service provider is at fault, the provider may be billed for all costs associated with the work.

Section 20: POINT OF DELIVERY:

The point of delivery is that point on the customer's premises (or other agreed point) where the electric facilities of the District and customer are connected.  This point of interconnection shall be at the District’s metering equipment or the electronic terminating equipment.  A customer with special interconnection needs may negotiate a bilateral agreement at the discretion of the District.  All wiring and equipment beyond this point of delivery shall be installed and maintained by the customer. It shall be the responsibility of the customer or his electrical contractor to advise the District of his service requirements in advance of installing the service equipment and to ascertain that the location is acceptable to your District.

The use of electric energy upon the premises of the customer is at the risk of the customer, and the District's liability shall cease at the point of delivery.

Section 21: METER/COMMUNICATION LOCATIONS AND OTHER REQUIREMENTS:

1. GENERAL. The District shall make every effort to provide cost effective metering services that meet the needs of the customer.  The District will maintain ownership of all metering and communication equipment to properly monitor the electric system. All billings for District services will be based on readings taken from District metering equipment. The customer shall provide and install an adequate meter base or bases as specified by your District for installation of the District's revenue metering equipment.  The meter base provided by the customer for underground service must be approved by the District as adequate for underground service.  Overhead meter bases will not provide sufficient space to bend the underground cable in making the connections.

   For underground electrical services the District will, where permitted by code, extend its underground service cable to the customer's meter base and will make connection to the line side terminals except in the case of large commercial or industrial loads supplied from padmounted transformers.

   For overhead services, the District will make service connections at the weatherhead and install a meter in the customer's meter base.

   Meters shall be installed on the outside of buildings, or service structures; except that in the case of rural service or temporary service, they may be installed on a meter pole furnished by the customer.  Exceptions to this practice must be approved by your District.  Meters shall be installed at a height of 5 1/2 feet to 6 1/2 feet above the ground or platform.  In cases where unusual conditions exist, your District shall be consulted prior to installation.  Where meter is recessed in wall or building, a space of not less than 6 inches on each side of the center line of the meter base shall be provided to permit access of District test equipment.  New service entrance locations shall be approved by the District prior to installations.

   If metering transformers are required, the customer shall furnish and install a suitable enclosure or mounting bracket together with the necessary conduit and a circuit recloser type meter base all as specified by your District.

   The customer shall provide separate gutters, conduits, or raceways for unmetered circuits which shall have a District seal attached.  Main disconnects shall be installed on customer's side of meter, except when current limiting devices are required by code.  These types of installations require prior District approval.

   Special metering needs of the customer for load control, etc., shall be beyond the District's revenue meter and shall be installed and operated solely by the customer so as not to interfere with the District's revenue meter.  Neither shall it be used to circumvent the intended use of the District's revenue metering.

2. SINGLE PHASE SERVICE. Single phase service entrance facilities rated up to 400 amps will be metered with self-contained meters. Current transformers will be used in metering loads exceeding 400 amps. At customer's request current transformers may be used in metering loads of less than 400 amps provided the customer pays the additional costs of such installation.

   The meter base provided by customer for single phase self-contained meters may include a by-pass device which will allow current to pass through the meter base in order to break load for safety in installing and removing meters provided the by-pass device will not allow current to pass unmetered.

3. THREE PHASE SERVICE. All three phase services will be served by four wires. Three phase service entrance facilities rated up to 200 amps will be metered by self-contained meters (without current transformers) except for motor loads greater than 100 horsepower at 480 volts or 50 horsepower at 240 or 208 volts. Customer's facilities for up to 200 amp self-contained three phase metering shall require a seven point base, and customer's facilities for loads requiring current transformers shall provide a thirteen point meter base which is large enough to accommodate test switches to be installed by the District. Consult your District prior to any current transformer metering installation for approval of meter base.

4. COMMUNICATION SERVICE.  The customer shall provide an external location, next to the meter, for the District’s installation of a communication box and any necessary mounting equipment.   The customer shall allow the District to install and maintain a connection from the communication box to the meter.  Section 11, CUSTOMER'S RESPONSIBILITY FOR DISTRICT PROPERTY, shall apply for all District installed equipment and wiring.

Section 22: METER READING:

Meters shall be read bi-monthly or at the discretion of the District.  Your District will, as nearly as possible, read meters on the same cycle date, but because of holidays, Saturdays, Sundays, and the difference in the length of months, a five-day variation may occur.  If for any reason a reading cannot be obtained for any particular period, the billing may be based on an estimated energy use and demand, in which case it will be subject to later correction.

Customers in rural areas will have electronic meter reading devices or they will read their own meters and report the readings on postal cards furnished by the District.  If electronic meter reading devices fail, the District shall have the right to use the actual or estimated energy usage for billing.

All kilowatt hour meters, except those with multipliers, will be read to the nearest ten kilowatt hour for billing purposes.  Where the rate is based on kilowatts of demand, the demand shall be the highest average value of power over a fifteen minute interval during the billing period as determined by suitable indicating or recording instruments, by clocking meter revolutions or by estimation. Demands will be expressed to the nearest kilowatt.

Section 23: POWER FACTOR ADJUSTMENT:

If the average power factor at which power is delivered to the customer is less than 95 percent lagging, the billing demand may be increased by 1 percent for each percent or major fraction thereof that the average power factor is less than 95 percent lagging and KVARH's in excess of 95 percent lagging may be billed at the KWH rate applicable to that account.

Section 24: METER TESTS:

Your District will, at its own expense, make tests and inspections as required on its meters to insure a high standard of accuracy. Your District will, at its own expense, make a meter test upon customer's request provided that such meter has not been tested during the preceding four year period. Additional tests at request of customer will be made; and if a meter is found to register within two percent plus or minus, the customer shall pay a test fee of twenty-five dollars ($25.00). If the meter is found to exceed the two percent limit plus or minus, the bill may be adjusted accordingly for the preceding six month period and no charge will be made for the testing.

Section 25: RESALE OF ENERGY/COMMUNICATION SYSTEM:

No purchaser of electric energy or user of the District’s communication system shall connect his or her service with that of any other person, or in any way resell, rebill or supply any other person or premises with electric current or communication traffic through his service.  This does not apply to established communication service providers or, in the case of electric service, to trailer courts, apartment houses, or tenant houses where the residents are billed an amount equivalent to that paid for the same service by direct customers of the District.

Established communication service providers must be approved by the District and have a Communication Service Provider Agreement with the District.  The Communication Service Provider must give the District a monthly report of the number of end-users served from a single communication connection.

Section 26: ELECTRIC WATER AND SPACE HEATING:

Individual elements or units of either water tank heaters or space heaters shall not exceed 30 amperes capacity, nor shall the total load controlled by a single thermostat exceed this amount. If a central electric heating plant is used, the heating elements shall be so controlled that not to exceed 30 amperes is connected or disconnected at one time.

The regulation limiting the demand to 30 amperes may be waived if, in the judgment of your District, such a load would not be detrimental to its system.

Section 27: DISCONTINUANCE OF SERVICE BY DISTRICT:

It is a general policy of the District that the Customer Service Department shall make every effort to arrange a reasonable and feasible deferred payment program for the customer with a bona fide temporary financial difficulty, taking into consideration the size of the delinquent account, the customer's ability to pay, the length of time the bill has been unpaid, customer's past payment, and other relevant factors including those presented by the customer.  Arrangements for deferred payment may not be available to customers who have not fully and satisfactorily complied with a previous "arrangement" or to customers who have been repetitive credit problems to the District.  Details of the policy have been prepared to clearly define the steps to be taken by the District prior to termination of electric service to customers and to help ensure that the customers are provided every opportunity to avoid termination of service.  This policy was prepared in accordance with Title 1, Sections 113(b) (4) and 115(g) of the Public Utilities Regulatory Policy Act of 1978.

The District is not responsible for the disconnection of communication services requested by established service providers.  The District will discontinue communication services to customers upon a request from their respective service provider.

1. Cause of Termination of Service

   Service shall be subject to termination provided one of the following applies:

   1. The customer fails to pay charges as agreed or as they become due.

   2. The customer fails to contact the Customer Accounting Department prior to the termination date indicated on the customer's termination notice.

   3. The customer issues a check for a delinquent charge and the check is not honored by the bank.

   4. The customer refuses to accept a certified letter regarding delinquent charges.

2. Notices of Proposed Termination of Service

   Prior to termination of service, the following actions shall be taken by the District:

   Termination Notice

   At least fifteen (15) days prior to the termination date, as determined by the District, a termination notice shall be mailed to the customer. The notice shall include the following information: (a) amount due, (b) final date for payment, (c) termination date, (d) reason for termination, (e) additional reconnection charges which the customer will be required to pay if disconnection occurs, (f) a summary of the customer's rights and remedies, and (g) notice that the customer must contact the District's Customer Accounting Department to avoid termination.

3. RIGHTS

   1. Informal Appeals

      Customers have the right to informally appeal termination of service through the Customer Accounting Department prior to the date of termination. The appeal may be made by telephone or in person during normal utility working hours.

      To substantiate the appeal, the customer is required to provide specific information such as amounts paid, dates, etc., and may be required to provide documentation such as a physician's statement, court decree, receipts, etc.

      If the matter cannot be resolved by the Customer Accounting Department, the customer shall be advised of the customer's right of a formal appeal.

      The customer must apply for a formal appeal through the Customer Accounting Department within 7 days prior to termination.

   2. Formal Appeal

      Upon request for a formal appeal, the Appeals Officer will establish a date for the appeal which will accommodate the schedules of the Officer, customer, and representative of the Accounting Department. The appeal shall not be scheduled later than one (1) week following the date of the request for formal appeal. Termination of service shall not occur, pending the decision by the Appeals Officer.

      The Appeals Officer shall be a District Administrator who is not a member of the Customer Accounting Department. The appointment of an Appeals Officer shall be made by the General Manager.

      The customer will be given the first opportunity to present information and relevant documentation regarding the dispute. The representative of the Customer Accounting Department will then present information and relevant documentation to support the department's position.

      The Officer will allow the customer and representative to respond to information and documentation presented. The Officer may also request additional information from either or both parties.

      The Officer shall provide the decision to both parties in writing. Failure of the customer to comply with the decision will constitute cause for termination of service upon 24-hour notice delivered to the service address.

   3. Special Consideration

      The District shall notify customers on the termination notice that customers who desire special consideration must register in person with the Customer Accounting Department if they are 62 years of age or older, handicapped, or if termination of service would jeopardize their health or the health of a member of the household.

      When the District becomes aware of such customers, the information will be entered in a permanent record within the Customer Accounting Department.

      Registered customers who are not able to pay their bills shall be referred to an appropriate social service agency for assistance. The termination process shall be postponed for 48 hours to allow the agency to review the matter and to propose an acceptable solution. If no acceptable solution is reached, termination will proceed in accordance with this policy.

      Registered customers, who are only able to pay the bill in installments, may apply for a deferred payment plan. The plan is available for residential customers who are not paying previous delinquencies on a deferred basis.

      Failure of a customer to pay as agreed shall be cause for termination of service within 24 hours.

4. General Provisions

   Normally a customer's service shall not be terminated on the day preceding a utility non-work day or during a period between November 15 and March 15, providing the customer has complied with the provisions of Chapter 54, Revised Code of Washington. The latter is referred to as "Winter Cut-Off Protection."

5. Declaration of Customer Bankruptcy

   The District will not alter, refuse or discontinue service to or discriminate against the customer solely on the basis of his commencement of a case under 11 USC 101, et seq., or solely on the basis that a debt owed by the customer to the District for service rendered before the order of relief was not paid when due. However, the District, at its discretion, may alter, refuse or discontinue service if neither the customer nor his representative, within twenty days after the date of the order for relief, furnishes adequate assurance of payment, in the form of a deposit or other security, for service after that date.

Section 28: DELIVERY PHASE AND VOLTAGE:

All services shall be alternating current - 60 Hertz and will be delivered in accordance to American National Standard for Electric Power Systems and Equipment voltage ratings 60 Hertz (ANSI C84.1 or current edition).  Normal secondary delivery voltages are 120/208 or 120/240 volts single phase, and 120/208 or 277/480 volts three phase.

In the case of large loads, power may be delivered at other voltages approved by the District.  In general, motor loads up to and including five horsepower may be served at 240 volts single phase.  Motors of five horsepower to fifty horsepower may be served at 208 or 240 volts three phase. Motor loads aggregating 25 horsepower and more may be served at 480 volts three phase. The District may require customers to install reduced voltage starting equipment in cases where across-the-line starting would result in excessive voltage disturbances to the District's system.

When transformers are connected in a Delta configuration, required to supply 120/240 or 240/480 volt three phase services, there exists a potential that the resulting electrical system can enter into ferroresonance.  Some of the symptoms of this condition are three phase motor reversal, over voltage up to five times normal, unusual secondary voltages, transformer and equipment failure due to high voltage stress or high current flows.  It is most common to experience ferroresonance when underground high voltage cable is part of the electrical system.  Ferroresonance can also occur when there are long distances from the service to the supply station. 

Ferroresonance cannot easily be predicted or prevented.  Customers with 120/240 or 240/480 volt three phase services should install over-voltage protection at the service entrance, and on all equipment.  Often this requires two or more layers of over-voltage protection including at the main service panel, and at the individual pieces of equipment.  Protection should be added that measures incoming voltage and disconnects all legs of the service if any one supply leg is lost (single phasing protection).  Because ferroresonance is often associated with a loss of one high-voltage electrical phase, this protection must be carefully considered and applied.  Protection must also be applied on all types of loads. 

Section 29: NON-STANDARD SERVICE:

If a load (new or added) requires equipment that is non-standard with the District, and the District is willing to include the new equipment in their standards, the cost of the equipment and a spare, if needed, will be included in the Contribution-in-Aid-of-Construction (CIAC). If any other special installation such as non-standard voltage, closer voltage regulation than required by standard practice, or any other special service required, the cost of installation and maintenance shall be paid by the customer prior to the work being performed.

Section 30: TEMPORARY SERVICE:

Temporary service will be supplied under a special agreement executed by the customer and your District. The customer shall make an advance payment to cover the cost of installation and removal of the necessary facilities. The District will furnish the facilities for a fixed price agreed upon in advance of construction. Generally, where a service drop is not already in place, the charge will be $50.00, provided the cost of temporary facilities is not, in the opinion of the District, excessive.

Section 31: RELOCATION OF POLES OR EQUIPMENT AT CUSTOMER REQUEST:

If a customer requests relocation of his or her overhead service to an existing structure, the District may remove and reconnect its service drop without cost to the customer provided no additional pole or other equipment is required.  Should the service drop as relocated exceed 100 feet, or pole or other equipment be required, the customer shall pay the District for such additional cost.

If a customer requests his delivery point be moved to a new location and the District does not have distribution facilities of sufficient capacity available within the normal 100 foot service distance, the customer shall reimburse the District for the up and down costs of relocating transformers and/or other facilities required.

If a customer desires a pole or poles moved, including fixtures, transformers and/or other facilities located thereon, for any reason (e.g., existing pole in way of a proposed new driveway), the District will do so provided the line as relocated is feasible from an engineering point of view, and further provided that the customer pay in advance an amount sufficient to reimburse the District for such costs.

The District will replace existing overhead electrical facilities with an underground installation provided the customer pays the District in advance an amount equal to the estimated loss due to early retirement of the overhead plant plus the estimated excess cost of underground as compared to overhead facilities.  Loss due to early retirement shall be equal to the depreciated book value of removed overhead plant plus cost of removal less salvage.

Your District may consider any increased revenue from changes related to relocation of poles or equipment in determining costs to be paid by the customer.

Before relocation of any poles or equipment, the customer will procure the necessary signatures on easement forms prepared by the District and will furnish such easements to the District.  In the event that conditions not defined herein occur, then the principles and policies as outlined herein and in the Extension Policy shall be applied.

Section 32: CONVERSION TO UNDERGROUND:

It shall be the policy of the District wherever feasible to place its distribution facilities underground as new lines are built. Because of the difference between overhead and underground construction costs, it will be necessary for the District to carefully weigh a number of factors in determining what lines should be placed underground. Factors to be taken into account shall include, but not necessarily be limited to: cost difference, aesthetic values, type of load, anticipated revenue, and type of plant to be buried.

If undergrounding of existing District electric facilities within a particular area is requested by petition of a majority of the customers within the area, the policy of the District shall be to provide underground facilities if feasible, and to establish a surcharge on all bills for electric service in the area. Provision for a surcharge shall be included in the petition and the surcharge shall be adequate to amortize the following costs plus interest thereon over a period of no longer than ten years:

1. The depreciated cost of the existing system
   
   
2. The cost of removal of the existing system less salvage
   
   
3. The estimated excess cost of the underground system
   
   

If undergrounding of existing District electric facilities is required by statute for any subdivision or incorporated or unincorporated area, tract or plot, it shall be the policy of the District to provide underground facilities and to establish special rates for such underground service. Such rates shall be applicable to all service rendered within the subdivision to which the law, ordinance or statute shall apply.

Section 33: ELECTRICAL LINE EXTENSION POLICY:

Definitions and Plans

Contribution In Aid of Construction (CIAC) - The cost a developer/customer is expected to advance for a line extension and must be paid prior to the extension being installed. The CIAC does not give the customer ownership rights in any facilities constructed with these funds.

Electric Line Extension - a permanent branch, addition, continuation, or replacement of the District’s existing electric distribution system as required to serve a proposed customer load (does not include contractual service as defined in section 37). It is the District’s intent to serve new permanent residential, commercial, and industrial customers in all areas adjacent to existing facilities of the District.

Original Customer - A customer who pays the CIAC for a new line extension.

Plans - The developer/customer shall furnish plot plans of the project area being developed, including structures, grade, streets, parking areas, water mains, sewer mains, landscaping, location of other utility services, estimate of electrical load and desired schedule for service. Prior to commencing work all easements and permits for the facilities must be executed and on file with the District. All conduits, sweeps and installation thereof must meet the District’s construction standards. Final designs will be approved by the District.

Primary Line Extensions – Commence at a tap point on the District’s present electrical facilities and generally pass by or terminate at transformers. Primary extensions may also include relocation of existing electrical facilities.

Secondary Service Extensions – Are residential, irrigation, and commercial electrical extensions commencing at a power transformer and terminating at the customer meter base or weatherhead. Secondary services are generally no longer than 200 feet in total length from a transformer.

Subsequent Customer - Is a customer who requests a connection from an existing electric line within five years of construction, but has not yet participated in paying for the installation cost of the line extension. Services in residential areas and property developers do not qualify as Subsequent Customers.

Extension Cost

Based on the developer/customer approved Plans a CIAC will be calculated. The CIAC is determined by the following:

1.   Secondary Service Extension – Applicable to overhead and underground services. Includes the transformer, secondary conductor, service poles, handholes, meter and associated equipment. CIAC cost will be calculated using the following formulas:

Single Phase Amps X $ 3.75 = CIAC

Three Phase Amps X $ 7.00 = CIAC

2.   Primary Service Extension – Includes costs to install facilities and capacity necessary to serve primary voltage to all areas proposed for development. The costs include primary cable, vaults including some secondary handholes, switches and associated equipment. Costs may also include relocation of existing electrical facilities and charges necessary for reliability or future customer expansion.

   a.   Based on the developer/customer approved plans the District will provide an estimated CIAC cost for all primary service extension components.

   b.   Each primary extension will be assessed a capacity and facilities charge as follows:

         1.   Residential $1,500 per housing unit and $162.50 per housing unit, per mile from a District substation.

      2.   Commercial, Industrial and Apartment Buildings

• Single-phase $4.32 per panel amp and $0.47 per panel amp, per mile from a District substation.
• Three-phase, 120/208v, < or = to 3,000 panel amps $6.15 per panel amp and $0.67 per panel amp, per mile from a District substation.
• Three-phase, 120/208v, > 3,000 panel amps $10.26 per panel amp and $1.11 per panel amp, per mile from a District substation.
• Three-phase, 277/480v, < or = to 2,000 panel amps $14.20 per panel amp and $1.54per panel amp, per mile from a District substation.
• Three-phase, 277/480v, > 2,000 panel amps $23.67 per panel amp and $2.56 per panel amp, per mile from a District substation.

   c.   Irrigation and frost control services are either off peak loads or are already restricted under the rate schedule provisions and would not be assessed a capacity and facilities charge. Any rebuild costs, however, will be included in the CIAC assigned to serve the customer.

   d.   Developers that extend primary line in rural areas will not be charged a facility and capacity charge if the residential lot size is 20 acres or more.

3.   Underground Line Requirements - Distribution facilities to serve new areas will normally be placed underground. The District reserves the exclusive right to determine if overhead or underground facilities will be installed. For underground installations the following apply:

   a.   The customer shall provide and install conduit for service, secondary and primary cable and shall provide necessary trenching, bedding, and backfilling for such installation all in accordance with plans and specifications furnished by the District. The District shall provide and install conduit and vaults located in existing City, County or State right-of-way. 

   b.   Developers and customers requesting installation of new power facilities for industrial, commercial and residential loads will be required to install District provided communication conduit. The customer shall provide necessary trenching, bedding and backfilling for such installation in accordance with plans and specifications furnished by the District and approved on the developer’s construction Plans.

   c.   For commercial or industrial loads supplied from 3-phase padmounted transformers requiring current transformer metering, the customer shall furnish, own and maintain the underground service conductors, which will be connected by the District to the secondary terminals of the District's transformer or secondary junction. A maximum of six conductors per phase will be allowed for connection to the transformer. If more than six conductors are required, a secondary junction may be required. The customer shall provide a concrete foundation for the padmount transformer as required by the District.

   d.   The owner or developer shall provide property corner stakes and final grade information necessary for the District to determine trench locations and trench excavation depths prior to trench excavation. The District shall not be responsible for lost or removed markers.

Subsequent Customers

The first three subsequent customers who desire permanent service connections to existing line extensions shall pay a prorated share of any original primary CIAC, based on line feet. To qualify for a refund as an Original Customer: 1. the original cost of the primary CIAC must be greater than $ 5,000 2. the line must have been placed in service within the last five years. Line extension refunds will only be made to the original customer(s), who must be continuously on record as a customer at said location.

Other

Facilities installed by the developer/customer must be inspected and approved by the District before they are placed in service (includes fiber optic conduit).

Any changes to the electrical system required in the District's opinion because of changes in final grade or property lines shall be at the expense of the owner or developer.

The customer or developer will be held responsible for damage to conduit, electric conductors, communication infrastructure or other equipment resulting from any dig-ins on his property.

The developer shall pay all costs to relocate District facilities when road improvements are made as a requirement of the development.

Applications on one continuous line may be grouped if to the mutual advantage of all applicants for service.

Cost shall be revised if construction is delayed by customer for more than sixty days and related payment and extension agreements will be revised accordingly.

Construction of the line extension will not commence until the District is assured that electrical service will be required immediately upon completion of the extension unless full payment is made in advance for all facilities.

Section 34: TRAILER COURTS AND MOBILE HOME PARKS:

For service to trailer courts and mobile home parks, the District will supply the necessary transformer installation and make connection to the distribution system installed, owned and maintained by the court or park operator. Such system shall include service equipment and meter base for each lot. The District will supply meters and render regular bimonthly bills for each trailer or mobile home service. The court or park operator may elect to be responsible for all bills and for any meter reading and billing for trailers or mobile homes moving in or out, or the operator may elect to have individual trailer or mobile home occupants assume responsibility for power billings and apply directly to the District for service.

Operators of trailer courts may elect to take service through a master meter with distribution to individual trailers over facilities installed, owned and maintained by the operator and billed under Rate Schedule 1, General Service. Under this option, the operator will be responsible for power bills and the District will not supply individual meters or render individual bills.

Section 35: WIND MACHINES:

The District will extend service to wind machines provided customer, prior to construction, pays the total estimated cost of required District facilities as a Contribution-in-Aid-of-Construction.  The District may require customer to install reduced voltage starting equipment to avoid voltage disturbances to District's system.  The District shall not be liable for loss of power due to overstress of District's system caused by operation of wind machines.

Wind machines are used principally for frost protection equipment during the months of March through June of each year.  Service to these meters will remain connected all year and any usage during the interseasonal period will be billed with the April 1^st read.  During the wind machine season the meters will be read and billed the first part of each month, April through July.  They will be billed using the General Service Rate Schedule 1. 

Section 36: STREET AND AREA LIGHTING:

High pressure sodium vapor lighting, complete with photoelectric controls, will be installed for individual customers under the following conditions:

1. The District will furnish, install, maintain, relamp and supply power to high pressure sodium vapor lights upon execution of a standard five year agreement for lighting service.

2. The District will require a Contribution-in-Aid-of- Construction (CIAC) of $150 for lights attached to existing power poles.  If a Secondary pole is required, the CIAC shall additionally include 50% of the installed cost of the pole.

3. When a customer requests underground service to a yard light, the customer shall provide and install conduit and shall provide necessary trenching, bedding, and backfilling for such installation, all in accordance with plans and specifications furnished by the District.

The District will make installations and perform service and maintenance work as promptly as possible; but in order to keep costs at a reasonable level, reserves the right to defer work on distant installations until a serviceman or line crew has other business in the area.

Section 37: CONTRACTUAL SERVICE TO NEW POWER LOADS EXCEEDING 2,500 KVA:

The District will serve up to a 2,500 kva load with a padmount transformer. Metering will be on the secondary side of the transformer at standard voltage (see Section 28). If a load exceeds 2,500 kva at one location, a special contract will be negotiated with the customer.

Section 38: WHOLESALE COMMUNICATION SYSTEM:

The District owns and operates a communication system as an integral component of its electric system.  The communication system is engineered to meet the current and prospective needs of the District.  The communication system is an Ethernet wide area network.  Access to the system is provided through an Ethernet connection to the wide area network.  Typical of Ethernet networks, actual throughput will be "as available" up to the requested megabits per second.  The District shall determine the availability of capacity on its communication system as requests are made for use of the communication system.  Use of the communication system shall be billed at rates set forth in Schedule 6 or as set forth in separate agreements approved by the Board of Commissioners.

Section 39: COMMUNICATION SYSTEM EXTENSION POLICY:

The District intends to eventually connect all District meters to its communication system.  This connection will provide for safe and reliable operation of the electric system, improve customer service, improve load management, improve bill collection and enhance customer choice options.  For retail service providers' customers desiring an extension to the communication system, the following criteria will apply:

(a) If the end user is located in an area considered serviceable (e.g. on a planned route for distribution fiber or within a wireless service area) a Contribution-In-Aid-of-Construction (CIAC) will be charged to help offset the cost of connecting the end user. Schedule 6 defines the CIAC required for new communication installations.

(b) The District must determine that such an extension is a viable and prudent use of the communication system and District resources.

(c) If criterion a or b is not met, then the customer must pay a CIAC calculated by the District at 100% of the estimated cost of the work required to provide the requested service outside an established communication distribution area. The CIAC must be paid prior to scheduling construction of the extension.  The CIAC will not give the customer ownership rights in any facilities constructed with these funds.

(d) End users located outside the District’s electrical service area, but inside established communication distribution areas may be connected when the retail service provider pays a CIAC equal to 100% of the estimated installed equipment cost.

Section 40: RATES:

The rates of the District are based upon the policy of supplying power and excess communication system capacity to the customer at the lowest possible cost consistent with sound business management. All rate schedules are based on a single service to the premises of one customer through one electric meter or network device. For residential service, when more than one residence or apartment is served through one electric meter, the basic monthly charge and the minimum monthly charge are multiplied by the number of residences or apartments on the electric meter. Service may be supplied to customers not coming within the scope of the regular rate schedules of the District; provided that such service shall be covered by a separate contract and shall be approved by the Commissioners of the District.

Following is a list of the rate schedules adopted by the District:

• Schedule 1 - General Service
• Schedule 2 - Irrigation Service
• Schedule 3 - Street Lighting and Area Lighting Service
• Schedule 4 - Energy Delivery Service
• Schedule 5 - Alternate Renewable Resource Service
• Schedule 6 - Wholesale Communication Service
• Schedule 7 - Pole Attachment Rate

REVISIONS:

adopted by Board Resolution No. 79-59 dated May 29, 1979
amended by Board Resolution No. 81-116 dated November 2, 1981
amended by Board Resolution No. 82-18 dated March 8, 1982
amended by Board Resolution No. 84-71 dated June 4, 1984
amended by Board Resolution No. 84-130 dated November 19, 1984
amended by Board Resolution No. 85-18 dated February 11, 1985
amended by Board Resolution No. 85-91 dated July 29, 1985
amended by Board Resolution No. 85-123 dated October 7, 1985
amended by Board Resolution No. 85-129 dated November 4, 1985
amended by Board Resolution No. 86-21 dated March 3, 1986
amended by Board Resolution No. 86-31 dated March 17, 1986
amended by Board Resolution No. 87-122 dated Sept. 28, 1987
amended by Board Resolution No. 88-9 dated January 18, 1988
amended by Board Resolution No. 88-41 dated March 21, 1988
amended by Board Resolution No. 88-78 dated May 23, 1988
amended by Board Resolution No. 88-108 dated July 18, 1988
amended by Board Resolution No. 88-169 dated November 21, 1988
amended by Board Resolution No. 89-33 dated March 6, 1989
amended by Board Resolution No. 89-127 dated July 17, 1989
amended by Board Resolution No. 89-183 dated December 4,1989
amended by Board Resolution No. 90-163 dated October 15, 1990
amended by Board Resolution No. 91-188 dated December 16,1991
amended by Board Resolution No. 93-14 dated January 25,1993
amended by Board Resolution No. 93-215 dated November 22, 1993
amended by Board Resolution No. 94-25 dated February 7, 1994
amended by Board Resolution No. 94-48 dated March 21, 1994
amended by Board Resolution No. 94-241 dated December 5, 1994
amended by Board Resolution No. 96-40 dated March 18, 1996
amended by Board Resolution No. 96-169 dated October 14, 1996.
amended by Board Resolution No. 97-59 dated March 31, 1997.
amended by Board Resolution No. 97-64 dated April 7, 1997.
amended by Board Resolution No. 98-39 dated March 9, 1998.
amended by Board Resolution No. 99-42 dated March 22, 1999.
amended by Board Resolution No. 99-136 dated July 26, 1999.
amended by Board Resolution No. 99-206 dated November 1, 1999.
amended by Board Resolution No. 2000-120 dated June 26, 2000.
amended by Board Resolution No. 01-46 dated March 5, 2001.
amended by Board Resolution No. 02-118 dated May 28, 2002.
amended by Board Resolution No. 03-212 dated December 15, 2003.
amended by Board Resolution No. 04-26 dated February 17, 2004.
amended by Board Resolution No. 05-68 dated March28, 2005.
amended by Board Resolution No. 06-29 dated January 23, 2006.
amended by Board Resolution No. 06-137 dated June 5, 2006.
amended by Board Resolution No. 06-233 dated October 2, 2006.
amended by Board Resolution No. 07-179 dated June 11, 2007.                                amended by Board Resolution No. 07-286 dated October 8, 2007.
amended by Board Resolution No. 08-18 dated February 4, 2008.                     amended by Board Resolution No. 08-89 dated April 14, 2008.
amended by Board Resolution No. 09-207 dated September 28, 2009.
amended by Board Resolution No. 10-004 dated January 4, 2010.                     amended by Board Resolution No. 11-051 dated April 18, 2011

SCHEDULE 1: GENERAL SERVICE:

Available:
In all territory served by the District.

Applicable:
To all service up to a maximum of 2500 kva load not provided under Rate Schedule 2, Irrigation Service, or Rate Schedule 3, Street Lighting and Area Lighting Service, or special contract for loads exceeding 2500 kva.

Monthly Rate:

A) Residential and Commercial services:
$0.296 per day plus $0.0208 per KWH plus $1.20 per kilowatt of demand in excess of 50 kilowatts.

B) Wind machine services:
Minimum monthly charge plus $0.0208 per KWH plus $3.40 per kilowatt of demand in excess of 30 kilowatts.

C) Domestic pump services:
Between the months of May and October the following rate will be applied:        Minimum monthly charge plus $0.0208 per KWH.

Minimum Monthly Charge:
$7.80 per month.

Demand:
For purposes of computing the monthly demand under this schedule shall be the largest of the following demand factors:

1. The contract demand, if any.
2. The highest average value of power over a fifteen minute demand interval, as indicated by a demand meter, during the billing period adjusted for 95% power factor.

Customer Service Policies:
Service under this schedule is subject to the Customer Service Policies of the District.

Effective:
First regular billing effective April 18, 2011.

SCHEDULE 2: IRRIGATION SERVICE:

Available:
In all territory served by the District.

Applicable:
To electric services used in irrigation pumping for agricultural food production on a commercial consumption basis or for services used in livestock food production. Energy delivered under this schedule may also be used for lighting essential to the pumping operation.  For such lighting service, customer will furnish any transformers and other equipment necessary. Electric services used for domestic or incidental irrigation pumping will be billed under Rate Schedule 1C.

Seasonal Rate:
Between the March and October regular meter reading dates, the following seasonal rate will apply:

Demand Charge: $16.10 per kW per season
Energy Charge: $0.0111 per KWH
Minimum Charge: $16.10 per kW of connected load, but not less than $49.40

Billing Demand:
The billing demand under this schedule shall be the highest of the following demands:

1. The contract demand, if any

2. The highest average value of power over a fifteen minute demand interval occurring during the irrigation season as determined by suitable indicating or recording instruments, by clocking meter revolutions, or by estimation

Adjustment for Power Factor:
If the average power factor at which power is delivered to the customer is less than 95% lagging, the billing demand may be increased by one percent for each percent or major fraction thereof that the average power factor is less than 95% lagging.

Interseasonal Rate:
Between October and March regular meter reading dates, the following interseasonal rate will apply.

Demand Charge: None
Energy Charge: $.0208 per KWH
Minimum Charge: None

Meter Reading:
Meters will be read twice each year as close to the same regular meter reading day in March and October as is practical.  Certain large pumping installations will be read each month.

Billing:
Bills will be rendered each month during the irrigation season on an estimated basis.  After the October meter reading, a final bill for the season will be rendered at which time any adjustments necessary will be made.  Certain large pumping installation accounts will be billed monthly based on actual meter readings. 

Bills for the interseasonal period from the October to the March regular meter reading dates will be rendered after the March meter reading.

Customer Service Policies:
Service under this schedule is subject to the Customer Service Policies of the District.

Effective:
Commencing with the April 18, 2011 regular meter reading date.

SCHEDULE 3: STREET LIGHTING AND AREA LIGHTING SERVICE:

Available:
In all territory served by the District.

Applicable:
To service supplied cities, towns, rural communities, villages or other entities desiring street or area lighting on contracts for controlled multiple lighting systems, furnishing lighting from dusk to dawn with facilities supplied by the District in accordance with the District's customer service policies, paragraph 36.

Monthly Rate:

Customer Service Policies:
Service under this schedule is subject to the Customer Service Policies of the District.

Effective:
First regular billing after April 18, 2011.

(1) This rate also applies to existing 400 watt mercury vapor and all other street, security and yard lights 200 watts or less..
(2) This rate also applies to existing 1000 watt mercury vapor and all other street, security and yard lights over 200 watts..

Adopted By Resolution No. 80-71 by Board of Commissioners dated August 18, 1980.
Amended by Resolution No. 94-48 by Board of Commissioners dated March 21, 1994.
Amended by Resolution No. 94-240 by Board of Commissioners dated December 5, 1994.
Amended by Resolution No. 96-40 by Board of Commissioners dated March 18,1996.
Amended by Resolution No. 97-59 by Board of Commissioners March 31, 1997.
Amended by Resolution No. 98-27 by Board of Commissioners February 17, 1998.
Amended by Resolution No. 99-42 by Board of Commissioners March 22, 1999.
Amended by Resolution No. 99-136 by Board of Commissioners July 26, 1999.
Amended by Resolution No. 01-45 by Board of Commissioners March 5, 2001.
Amended by Resolution No. 02-118 by Board of Commissioners May 28, 2002.
Amended by Resolution No. 07-179 by Board of Commissioners June 11, 2007.
Amended by Resolution No. 09-207 by Board of Commissioners September 28, 2009.

SCHEDULE 4: ENERGY DELIVERY SERVICE:

Available:
In all territory served by the District.

Applicable:
To any number of customers desiring their electric power requirements be furnished by a supplier other than the District on a "first come, first served" basis with energy requirements which, in the aggregate, are not forecast to exceed 1 megawatt annual average energy (i.e., 8,760,000 kWh) and are not provided under special contract for loads exceeding 2,500 kva.

Service Rates:
$0.296 per day, plus
$0.0152 per kWh for energy delivery, plus
$0.0007 per kWh for ancillary services

Customer Service Policies:
Service under this schedule is subject to the Customer Service Policies of the District.

Additional Requirements:
The customer and customer's alternate energy supplier will be required to sign an agreement with the District setting forth criteria and responsibilities of the parties for load forecasting, scheduling, point-of-delivery on the District's distribution system and other terms and conditions applicable to this service.

In the event the customer's alternate energy supplier fails to deliver adequate energy to meet the customer's demand, the District will supply back up energy to the customer at a rate equal to the greater of the spot market price of energy at the time of the deficiency as determined by the District's market survey or the District's actual cost to supply such deficiency, in addition to the applicable delivery rate charges set forth above.

The customer agreement with the District will also set forth the customer's responsibility to reimburse the District for any additional service charges assessed by the alternate energy supplier (e.g., set-up, early termination fees, etc.) and other terms and conditions applicable to this service. 

In the event a customer wishes the District to resume providing their energy supply, they will be charged $0.296 per day plus $0.0152 per KWH for energy delivery plus the most recent five year average District resource cost per KWH (currently $0.0113 per KWH) if Wells Project resource is available, and marginal cost of power if Wells Project resource is not available, for a period of six months. After six months, the customer will resume service under the appropriate General Service, Irrigation, or Street Lighting rate schedule.

Effective:
First regular billing after January 1, 2011.

SCHEDULE 5: ALTERNATE RENEWABLE RESOURCE SERVICE:

Available:
In all territory served by the District.

Applicable:
To all general service customers who wish to voluntarily designate and claim the environmental benefits of having a portion of their electric energy requirements as being supplied from the District's alternate renewable resources.  

Service Rates:
The rate will vary each year based on the District's annually budgeted power and transmission costs for these resources (currently $6.72 for each 100 kWh increment in calendar year 2011).

Alternate renewable resource service will be applied to kWh charges in increments of 100kWh per billing period. the minimum charge for alternate renewable kWh's will not be less than the amount designated under this schedule.  

Customer Service Policies:
Service under this schedule is subject to the Customer Service Policies of the District.

Additional Requirements:
For the purposes of this Schedule 5 service, the District's alternate renewable resource has the same meaning as "qualified alternative energy resource" in R.C.W. 19.29A.090 and currently consists of wind and solar energy sources.  Availability of the District's alternative renewable resources is limited.  Service under this schedule will be provided on a "first come, first served" basis in increments of 100 kilowatt-hours per monthly billing period, with all the remaining service being provided at the Schedule 1, general service rates.

The customer may initiate, increase (if available), decrease or discontinue alternative renewable service amounts by notifying the District at least thirty days before the start of the customer's next regular billing period.  

Effective:
First regular billing after January 1, 2011.