Douglas PUD is a not-for-profit public utility. We try to keep our costs down, to keep your electric rates low. Reducing our postage costs will help us in that effort. We understand some customers like a paper statement mailed to them, and that is just fine. For those customers comfortable viewing their account information online, we ask you to consider these two cost saving measures. Plus, SmartHub has some great conveniences for our customers like power outage reporting, billing, payment and usage history and custom notifications for a variety of situations.
The details: To be eligible for the $10 account credit, you need to sign up for paperless bills and the Auto Pay Program for your electric account. Only one credit allowed per customer. Please contact us through your SmartHub account to request your account credit.
Paperless Bills: First you need to create a SmartHub account. You will need your account number, last name and email address. During the sign up process, you will be asked about your paperless bill preferences. If you already have a SmartHub account: Logon to your account, from a computer go to My Profile and Update My Printed Bill Settings. Or from your SmartHub Mobile App, go to Settings, Paperless Bill Settings.
Auto Pay Program: After you are logged into your SmartHub account, go to Billing and Payments, Auto Pay Program and follow the instructions.
Request your credit: While logged into your SmartHub account, go to Contact Us. From your computer choose General from the drop down menu of "What would you like help with?" and request your account credit. Then select Send Request. Or from your SmartHub Mobile App, go to Contact Us, choose Email Us. Please enter an account number or service address and request your account credit.
Step-by-Step SmartHub Help
If you have any questions, or need help getting the steps set up give us a call at 509-884-7191.